The White Pages portion of the project seemed relatively straightforward, as it was simply a replacement for several existing systems. That is, data pertaining to individual employees would make up the "White Pages" portion of the service, while product and service information (which ties into business units or departments) would form the "Yellow Pages." Both the White Pages and Yellow Pages would be combined into one application, which was to be accessed from a single interface. The Project Team decided to model their solution after a paper telephone directory consisting of both White Pages and Yellow Pages. The first step in realizing this vision was assembling a Project Team to research and implement a solution. XYZ Company had a vision of consolidating pertinent information into one cohesive directory that would serve as the central source of information (data repository) for all 12,000 employees in the company.
#YELLOW PAGES PHONE LOOKUP SERIES#
It also describes a series of tests that were conducted to determine the most appropriate choice for the back-end directory.įor more information about NDS eDirectory, visit the product home page at: This AppNote starts with a brief overview of the project, and then details the processes that XYZ Company went through in determining the application requirements, identifying the existing sources of information, and selecting the technologies and products for implementation. Among other criteria, these components met the requirement to interface with several Lightweight Directory Access Protocol (LDAP) v3-compliant directories that already existed at the company. Business opportunities were being missed on a daily basis because employees could not quickly and accurately locate information in order to transfer a customer to the appropriate resource.Īfter a detailed needs analysis and a rigorous evaluation of potential components, XYZ Company chose Novell's NDS eDirectory as the basis for their solution, along with products from Oblix. (The name of the company has been fictionalized to safeguard privacy.) The impetus for this project was the realization that the company's existing lookup systems were antiquated and woefully inadequate. This AppNote describes a project undertaken by XYZ Company to implement an enterprise-wide information lookup service.
In such situations, the obvious solution is to consolidate the pertinent information into a single directory and then implement some type of lookup application to simplify access to the data. The problem is that there is no common interface for locating this information. Most businesses have a great deal of data from many sources about their employees, departments, products, and services.
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